Utility Billing Office

Important

Due to concerns over COVID-19, we are temporarily changing our normal business process by allowing new customers to set-up utility accounts online; by clicking on the New Account Activation link below. We encourage our customers to please pay online or to use our Drive-Thru

Ways to Pay Your Water Bill

In Person at the Utility Billing Office

• 700 Main Center Suite #110 (Monday-Friday)
  1. Lobby Hours: 8am – 5pm
  2. Drive-Thru Window Hours: 7:30am-5:30pm
• Accepts cash, checks, money order, Credit/Debit Card**

**$3.00 convenience fee applies to all Visa, MasterCard or Discover credit/debit cards

On the Internet at www.victoriatx.gov

• Visa, MasterCard or Discover accepted**
• EFT – Check

**$3.00 convenience fee applies to all Visa, MasterCard or Discover credit/debit cards.

Automated Phone Payment 855-786-4109

Visa, MasterCard or Discover accepted**

**$3.95 convenience fee applies to all Visa, MasterCard or Discover credit/debit cards.

Bank Draft – ACH

Checking or savings  signed ACH card with voided check is needed, contact our office for the necessary form

U.S.P.S. – Mail to:

City of Victoria 

P.O. Box 1279 

Victoria, TX 77902

Responsibilities

The Utility Billing Office (UBO) is responsible for:

• Account administration: activation, account maintenance, transfer of services, process meter readings, deactivation
• Billing for utilities consisting of water usage, sewer and garbage service
• Efficient, accurate utility payment collections
• Precise and timely meter readings of water consumption
• Water utility service calls: Turn on/off water and all meter reading issues.