The City of Victoria encourages residents to sign up for the City’s Alert Center to receive timely updates about City services.

“The City’s Alert Center is a helpful resource for anyone who’d like to stay connected with the City of Victoria,” said Communications & Public Affairs Director Ashley Strevel. “Whether you’re a longtime utility customer or someone who simply wants to keep up with what’s happening in your community, the City’s Alert Center is your direct link to timely, relevant updates.”

The City’s Alert Center is not an emergency alert service, and it is not affiliated with the CodeRed service administered by the Victoria Office of Emergency Management.   

Trash pickups and a whole lot more

Residents who are City of Victoria trash and utility customers will automatically receive updates about missed or delayed trash/recycling pickups, as well as updates on water service and drought restrictions.

However, by setting up an account through the City’s Alert Center, residents can sign up for additional types of updates, including road closures, street sweeping and press releases.

How to sign up

• Trash/utility customers: Follow the signup link in your invitation email. If you did not get an invitation, email communications@victoriatx.gov for assistance.
• Non-customers: Visit www.victoriatx.gov/alertcenter to create a free account.

Choose how you receive alerts

Residents can choose to receive updates by email, phone call and/or text message.

Contact information for trash/utility customers is based on the contact information that is on file with the Utility Billing Office. Customers should contact the Utility Billing Office at 361-485-3400 to update their primary contact methods.

Additional contact methods can be added online as “Additional Text,” “Additional Call,” etc.

Sign in to access new features

Residents who have already created an Alert Center account are encouraged to check out new features that may have been added since they last signed in. The following features have been added to the City’s Alert Center within the past four months:

• Addresses: Non-customers now have the option to enter an address for your account. This allows the City to send targeted alerts for issues that may only affect certain neighborhoods, like street sweeping and water pressure interruptions. 
• News releases: Sign up to be notified when articles are posted on the City’s website.

To sign in to your account, visit www.victoriatx.gov/alertcenter and click on “Sign In.”

Got questions?

Residents can visit www.victoriatx.gov/alertcenter and click on “FAQs” to learn more about the City’s Alert Center, including how to set up an account.

For further assistance, please contact the City of Victoria Communications & Public Affairs at communications@victoriatx.gov or 361-485-3110.